Australian Achiever Award

Rose Archway

AJC Gr 1 Oaks presentation

Classic Bloodstock is highly recommended for excellence in customer relations.

Following judging of our initial entry into the Australian Achiever Awards, Classic Bloodstock Services achieved a 99.36% score for customer relations and service for our racehorse syndication services.

This was described by the Australian Achiever Awards as “an outstanding result at a level very few achieve” the Australian Achiever Awards letter went on to state that this “shows that your customer service approach is one of the highest standard”.

The following is an exact extract from the Australian Achiever Awards letter:

• Time Related Services – phone calls/appointments/delivery - 99.50%
• Client Needs – is the customer getting/given what they want - 99.17%
• Care and Attention – all dealings handled with expected care - 100.00%
• Value – does customer satisfaction outweigh the cost - 100.00%
• Attitude – politeness/friendliness/handling problems - 100.00%
• Communication – clarity/courtesy - 97.73%
• Overall Perception – consistency/standard of work/presentation/referral - 99.07%

The STRENGTHS of Classic Bloodstock Services were listed by our clients as:

• Accessibility
• Follow up
• Attention to detail
• Talent
• Honesty
• Integrity

The following - were comments made by our clients, which were passed on to us by the Australian Achiever Awards office in their letter of recognition to Classic Bloodstock Services P/L.

“It is a fantastic service and system. Extremely professional. Vern is available 24/7. Top class communication and follow up. Keeps his word – honest and up front.”

“They are good communicators and present their material well. Prompt service. Good to deal with and they don’t let you down. Very happy people.”

“Vern is the best horseman around. We value what he does for us. Excellent reputation – completely honest and has integrity. A pure gem amongst the rocks.”

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At Classic Bloodstock, we are proud of our continued success at the highest level, and equally proud of the fact that we are widely recognised as an Industry leader in the field of racehorse syndication. We fully understand the importance of professionalism and commitment, which is why we have prospered in this incredibly exciting Industry for 20 years, and can justifiably boast racetrack success that few will ever come close to.

Vern Rayner